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Stay Assured Policy

A Message

The safety and well-being of our team and guests remains our top priority. Arlo has already proven to have the highest standards of housekeeping, food & beverage and overall hygiene and our unique experience of remaining open in NYC through this pandemic, we strengthened our existing procedures even more to create an environment that safeguards everyone with the most advanced initiatives. We have been and will continue to use the best cleaning products and enhanced safety protocols known.

Our Stay Assured Policy is to serve as both an assurance and a promise that the well-being and safety of our guests and team members is and will always be our number one priority. Therefore, it will focus on three key pillars: Prevention, Cleanliness, and Transparency. These pillars will be closely monitored and enforced throughout our entire property – public areas, guest rooms, restaurants, bars and outlets, as well as with our vendors, partners, and Community. Stay assured, we won’t let you down.

Prevention

Temperature Check

  • All Team Members will have temperatures taken daily with the latest technology that will not allow someone to clock in for their shift without passing a temperature check

Contactless Experience

  • Touchless dispensers for soap and paper towels will be accessible in all public and team member restrooms
  • Room Key selects floor when activated in elevator
  • Touch-free doors have been added to public restrooms
  • Trained staff to minimize physical contact

Food & Beverage

  • All meal periods will now offer take-out & delivery to guest rooms for those who wish to minimize contact in our outlets
  • All menus will be available on the guest-room TV’s along with website
  • E-Menus & Disposable menus for all outlets

Cleanliness

Disinfecting & Sanitation Technology

  • All common areas including elevators, meeting areas, pool, bathrooms, retail, spa and F&B outlets will be treated with Clorox360 antimicrobial fogging, sanitizing & cleaning system

Hand Sanitizer Dispensers

  • Hand sanitizer dispensers (75% alcohol base/Kills 99.9% of germs) have been added around the hotel (indoor & outdoor) no less than 150ft apart and on ALL elevator landings
  • Blind Barber Hand Sanitizer (75% alcohol base/Kills 99.9% of germs) dispensers have been installed in the entryway of ALL guest rooms as well

Housekeeping Services

  • Housekeeping services will only be provided upon request in stay-over rooms; additional towels and amenities are also available upon request
  • Sanitized Remote in all guest rooms
  • All public touchpoints will have scheduled personnel to continuously sanitize

Prevention

front desk and computer icon in orange

Contactless Experience

  • Touchless dispensers for soap and paper towels will be accessible in all public and team member restrooms
  • Room Key selects floor when activated in elevator
  • Touch-free doors have been added to public restrooms
  • Trained staff to minimize physical contact
temperature

Temperature Check

  • All Team Members will have temperatures taken daily with the latest technology that will not allow someone to clock in for their shift without passing a temperature check

Cleanliness

Disinfecting & Sanitation Technology

  • All common areas including elevators, meeting areas, pool, bathrooms, retail, spa and F&B outlets will be treated with Clorox360 antimicrobial fogging, sanitizing & cleaning system

Hand Sanitizer Dispensers

  • Hand sanitizer dispensers (75% alcohol base/Kills 99.9% of germs) have been added around the hotel (indoor & outdoor) no less than 150ft apart and on ALL elevator landings.
  • Blind Barber Hand Sanitizer (75% alcohol base/Kills 99.9% of germs) dispensers have been installed in the entryway of ALL guest rooms as well

Housekeeping Services

  • Housekeeping services will only be provided upon request in stay-over rooms; additional towels and amenities are also available upon request
  • Sanitized Remote in all guest rooms
  • All public touchpoints will have scheduled personnel to continuously sanitize

Food & Beverage

  • All meal periods will now offer take-out & delivery to guest rooms for those who wish to minimize contact in our outlets
  • All menus will be available on the guest-room TV’s along with website
  • E-Menus & Disposable menus for all outlets

Transparency

Material Safety

EPA Approved Housekeeping Products

  • Click here to see a complete list of all cleaning materials used throughout the hotel and vendor information where materials were purchased.

Housekeeping Checklists

  • All checklists in public spaces will be available for guests upon requests to see when the last time an area was cleaned.

Key Reports

  • Lock interrogations are provided upon request if you feel your room has been entered by someone other than yourself throughout your stay.

Additional Resources


To learn about our Best Rate Guarantee. click here