Javier Egipciaco,
Senior Vice President, Operations
javier@arlohotels.com

A Message

 

The safety and well-being of our team and customers remains our top priority. Arlo has already proven to have the highest standards of Housekeeping, Food & Beverage and overall hygiene. However, with our unique experience of remaining open in NYC through this pandemic, we were able to strengthen our existing procedures to create an environment that safeguards our guests with the most advanced initiatives. We have been and will continue to use the highest-grade cleaning products and enhanced safety protocols known to the market today.

Our Stay Assured Policy is to serve as both an assurance and a promise that the well-being and safety of our guests and team members is and will always be our number one priority.  Therefore, it will focus on three key pillars: PreventionCleanliness, and Transparency. These pillars will be closely monitored and enforced throughout our entire property – public areas, guest rooms, restaurants, bars and outlets, as well as with our vendors, partners, and Community. Stay assured, we won’t let you down.

 

Javier Egipciaco,
Senior Vice President, Operations
javier@arlohotels.com

A Message

The safety and well-being of our team and customers remains our top priority. Arlo has already proven to have the highest standards of Housekeeping, Food & Beverage and overall hygiene. However, with our unique experience of remaining open in NYC through this pandemic, we were able to strengthen our existing procedures to create an environment that safeguards our guests with the most advanced initiatives. We have been and will continue to use the highest-grade cleaning products and enhanced safety protocols known to the market today.

 

Our Stay Assured Policy is to serve as both an assurance and a promise that the well-being and safety of our guests and team members is and will always be our number one priority.  Therefore, it will focus on three key pillars: PreventionCleanliness, and Transparency. These pillars will be closely monitored and enforced throughout our entire property – public areas, guest rooms, restaurants, bars and outlets, as well as with our vendors, partners, and Community. Stay assured, we won’t let you down.

 

 

Javier Egipciaco,
Senior Vice President, Operations
javier@arlohotels.com

Prevention

Contactless Guest Journey

  • Mobile Check In & Check Out via the Arlo App found in the App Store/Google Play. Easy instructions emailed to you prior to your arrival for seamless execution (highly suggested for all guests)
  • Mobile Room Key – after you check in via the App you can obtain your room key on the same App
  • Note: The Front Desk is available 24/7 as always to assist with any special request or for those who prefer a traditional check in process, however, the Contactless Guest Journey is highly encouraged for your stay

Face Covering & Gloves

  • High Risk Team members will be required to wear masks and gloves for safety and prevention
  • Disposable Face Coverings & Gloves will be available upon request for anyone staying and visiting all locations

Temperature Check

  • All Team Members will have temperatures taken daily with the latest technology that will not allow someone to clock in for their shift without passing a temperature check

Contactless Experience

  • Shield protectors have been added to applicable areas including front desk stations
  • Touchless dispensers for soap and paper towels will be accessible in all public and team member restrooms
  • Room Key selects floor when activated in elevator
  • Touch-free doors have been added to public restrooms
  • Trained staff to minimize physical contact

Social Distancing

  • Team members will follow and enforce social distancing policies and procedures
  • Additional signage across hotels will remind guest and team members of practicing social distancing
  • Common areas have been re-arranged to follow adequate social distancing practices
  • Restaurants and bars seating & occupancy numbers have also been re-arranged to follow social distancing guidelines
  • Elevator Occupancy limits are encouraged and signage in place assist with the process

Cleanliness

Disinfecting & Sanitation Technology

  • Clorox360 Antimicrobial fogging sanitizing & cleaning system will be used in all guest rooms just prior to releasing the rooms for sale.
  • All common areas including elevators, meeting areas, pool, bathrooms, retail, spa and F&B outlets will be treated with Clorox360 antimicrobial fogging, sanitizing & cleaning system on the hour every hour
  • UV light cleaning technology will be used to sanitize all room keys and credit cards

Hand Sanitizer Dispensers

  • Hand sanitizer dispensers (75% alcohol base/Kills 99.9% of germs) have been added around the hotel (indoor & outdoor) no less than 150ft apart and on ALL elevator landings.
  • Blind Barber Hand Sanitizer (75% alcohol base/Kills 99.9% of germs) dispensers have been installed in the entryway of ALL guest rooms as well

Housekeeping Services

  • Housekeeping services will only be provided upon request in stay-over rooms; additional towels and amenities are also available upon request
  • Guest rooms will remain vacant a minimum of 24 hours (based on occupancy); before guest room becomes occupied
  • As rooms are released for sale a “Rest Assured Seal” is place on the guest room door ensuring the very last interaction in the room was using the Clorox360 disinfectant and the very first interaction since that treatment will be the registered guest who “breaks” the seal.
  • Sanitized Remote in all guest rooms along with option to control your TV via the Arlo App
  • All public touchpoints will have scheduled personnel to continuously sanitize

Food & Beverage

  • All meal periods will now offer take-out & delivery to guest rooms for those who wish to minimize contact in our outlets
  • All menus will be available on the guest-room TV’s along with website
  • E-Menus & Disposable menus for all outlets 

Prevention

Contactless Guest Journey

  • Mobile Check In & Check Out via the Arlo App found in the App Store/Google Play. Easy instructions emailed to you prior to your arrival for seamless execution (highly suggested for all guests)
  • Mobile Room Key – after you check in via the App you can obtain your room key on the same App
  • Note: The Front Desk is available 24/7 as always to assist with any special request or for those who prefer a traditional check in process, however, the Contactless Guest Journey is highly encouraged for your stay

Face Covering & Gloves

  • High Risk Team members will be required to wear masks and gloves for safety and prevention
  • Disposable Face Coverings & Gloves will be available upon request for anyone staying and visiting all locations

Social Distancing

  • Team members will follow and enforce social distancing policies and procedures
  • Additional signage across hotels will remind guest and team members of practicing social distancing
  • Common areas have been re-arranged to follow adequate social distancing practices
  • Restaurants and bars seating & occupancy numbers have also been re-arranged to follow social distancing guidelines
  • Elevator Occupancy limits are encouraged and signage in place assist with the process

Contactless Experience

  • Shield protectors have been added to applicable areas including front desk stations
  • Touchless dispensers for soap and paper towels will be accessible in all public and team member restrooms
  • Room Key selects floor when activated in elevator
  • Touch-free doors have been added to public restrooms
  • Trained staff to minimize physical contact

Temperature Check

  • All Team Members will have temperatures taken daily with the latest technology that will not allow someone to clock in for their shift without passing a temperature check

Cleanliness

Disinfecting & Sanitation Technology

  • Clorox360 Antimicrobial fogging sanitizing & cleaning system will be used in all guest rooms just prior to releasing the rooms for sale.
  • All common areas including elevators, meeting areas, pool, bathrooms, retail, spa and F&B outlets will be treated with Clorox360 antimicrobial fogging, sanitizing & cleaning system on the hour every hour
  • UV light cleaning technology will be used to sanitize all room keys and credit cards

Hand Sanitizer Dispensers

  • Hand sanitizer dispensers (75% alcohol base/Kills 99.9% of germs) have been added around the hotel (indoor & outdoor) no less than 150ft apart and on ALL elevator landings.
  • Blind Barber Hand Sanitizer (75% alcohol base/Kills 99.9% of germs) dispensers have been installed in the entryway of ALL guest rooms as well

Housekeeping Services

  • Housekeeping services will only be provided upon request in stay-over rooms; additional towels and amenities are also available upon request
  • Guest rooms will remain vacant a minimum of 24 hours (based on occupancy); before guest room becomes occupied
  • As rooms are released for sale a “Rest Assured Seal” is place on the guest room door ensuring the very last interaction in the room was using the Clorox360 disinfectant and the very first interaction since that treatment will be the registered guest who “breaks” the seal.
  • Sanitized Remote in all guest rooms along with option to control your TV via the Arlo App
  • All public touchpoints will have scheduled personnel to continuously sanitize

Food & Beverage

  • All meal periods will now offer take-out & delivery to guest rooms for those who wish to minimize contact in our outlets
  • All menus will be available on the guest-room TV’s along with website
  • E-Menus & Disposable menus for all outlets

Transparency

Material Safety

EPA Approved Housekeeping Products

  • Click here to see a complete list of all cleaning materials used throughout the hotel and vendor information where materials were purchased.

Housekeeping Checklists

  • All checklists in public spaces will be available for guests upon requests to see when the last time an area was cleaned.

Key Reports

  • Lock interrogations are provided upon request if you feel your room has been entered by someone other than yourself throughout your stay.

Additional Resources


To learn about our Best Rate Guarantee. click here