Rest Assured

You put your faith in us to be your home away from home, a place to rest your head between adventures. Our top priority today and every day is ensuring a safe, healthy and welcoming stay for all guests.

As COVID-19 continues to have an increased impact on our communities, we want to arm you with all the necessary information needed to make an informed decision when navigating travel.

Thank you for your support and loyalty, and we hope to see you soon!

 

FAQ

UPDATE 3/20/2020
It’s with a heavy heart we share that in accordance with the Miami-Dade County Emergency Orders, Nautilus by Arlo will be closed beginning Monday, March 23, 2020. We are actively assessing a reopening date, and will provide an update when we can. Existing bookings between March 23 and April 23, 2020 have been automatically cancelled and refunded. For questions regarding re-booking or any other hotel policies, please contact Nautilus General Manager Karan Kakar at kkakar@arlohotels.com. Wishing you safety and comfort through this unprecedented time, and we look forward to welcoming you soon.

What is your cancellation policy?

We know plans change. In light of the evolving situation, we are waiving cancellation fees for existing bookings at all Arlo Hotels for stays beginning March 13, 2020 and through May 31, 2020. Please contact reservations@arlohotels.com.

For bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia, etc.) please contact them directly – we have advised these companies of our cancellation policy and you can refer to their terms and conditions.

For groups and meetings bookings, we will work closely with customers to recommend next best steps, and evaluate on a case-by-case basis.

We are continuing to monitor the situation and will keep these policies under review.

Are your restaurants and bars open?

Our New York City bars and restaurants have suspended in-person dining based on city mandates. At Arlo NoMad, guests can grab free coffee at our Bodega for a quick pick-me-up, and ask one of our lobby hosts for the best takeout + delivery options on the block. At Arlo SoHo, the Bodega is open for grab-and-go items 24/7 with hot items beginning at 7AM each day, and from 12-9PM EST, Harold’s is offering in-room dining, takeout and delivery for guests and neighbors (including beer, wine and cocktails).

How to Order:

Harold’s (Arlo SoHo) – for in-room dining, pickup or takeout, please call 212.390.8484. Harold’s is also offering delivery through Seamless, GrubHub, Postmates and Uber Eats.

Lamalo (Arlo NoMad) – for in-room dining, pickup or takeout, please call 212.660.2112.

What is Arlo doing to ensure a safe environment for guests?

Glad you asked! Our housekeeping teams follow standard health & safety procedures, including using hospital-grade disinfectant throughout the public spaces and guest rooms, and wearing masks and gloves when on duty. Arlo is implementing additional prevention strategies out of an abundance of caution, including cleaning all public spaces every two hours, eliminating mid-stay housekeeping services to minimize human-to-human contact spread, and offering a room key drop off station to remove physical handoffs.

All employees have also been advised to follow practical flu-prevention tips, including staying home when they feel ill; washing hands frequently with soapy water for at least 20 seconds; covering mouths when sneezing or coughing; and avoiding close contact with others who are under the weather.

How is your staff trained to prevent spread?

We brought in OSHA-certified health & safety professionals to teach our team how to avoid COVID-19 spread. Everyone in our Arlo family, from our housemen and front desk agents to our sales and executive teams, sat with trainers to learn best practices for maintaining a safe and healthy hotel environment, as well as common misconceptions about the virus.

Do you have a plan in place in the event of a confirmed case at the hotels?

Yes, we have developed an in-depth standard operating procedure that’s been shared with all Arlo team members to ensure a swift response to suspected or confirmed cases of COVID-19.

To help keep you up-to-date on the latest COVID-19 news, we’ve compiled some of our favorite information sources relevant to our hotels:

The Official Website of the City of New York – Coronavirus Topic Page

Florida Department of Health in Miami-Dade County – COVID-19 Resource Toolkit

Johns Hopkins Coronavirus Resource Center