Lobby Host – Arlo SoHo

Job Description


Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host . Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”…..

Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.


  • Always treat guests with courtesy and respect in a variety of situations
  • Honesty & Integrity
  • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences
  • Responds to guest complaints promptly and professionally.
  • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager
  • Establishes and develops long term customer relationships providing value and profitability
  • Enhances our guests’ stay by creating an inviting atmosphere
  • Coordinates and multi-tasks job duties in an active environment
  • Assists with summoning the third-party valet service to park guests’ vehicles.
  • Assists with summoning cabs for guests and clients.
  • Maintains eye contact with guests
  • Usage of Guests name during conversation


Greeting and Welcoming Guests

  • Always greets guests in a friendly manner.
  • Speaks in clear and discreet sentences.
  • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.
  • Opens vehicle doors and greet guests.
  • Uses the guest’s name whenever possible and maintains a professional demeanour at all times.

Check In and Out Services

  • Assists guests with kiosk check-in.
  • Enters information such as arrival alerts and messages.
  • Corrects inaccuracies and discrepancies on guest accounts.
  • Posts charges to guest accounts.
  • Completes daily high balance checks.
  • Checks groups and tours in and out.
  • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.
  • Updates all guest profiles with correct billing information, preferences, special requests, etc.

Luggage Assistance

  • Assist arriving guests with luggage upon entering and exiting the building.
  • Escort guests to their room and handles luggage.
  • Secure and stores luggage for guests.
  • Retrieve luggage for departing guests.
  • Lifts luggage and uses bell carts to assist guests.

Arrivals and Room Moves

  • Escort guests to their room with luggage.
  • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room.
  • Conduct guest’s orientation of outlets, fitness centre, general area attractions, etc.
  • Coordinate with Front Desk in regards to room moves.

Guest Interaction

  • Maintains good posture when interacting and greeting guests.
  • Assists and coordinates with Front Desk for any special requests.
  • Familiarizes themselves with all VIPs and Arrivals
  • Assists with guest requests, errands, deliveries, etc.

General Store

  • General Store maintenance
  • Conduct sales within the General Store
  • Understand the product within the General Store and have the ability to speak to the product
  • Report inventory monthly on all stock/product

Guest Services Responsibilities

  • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)
  • Provides Concierge services to guests.
  • Investigates guest charges to resolve guest complaints.
  • Checks messages and mail.
  • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.
  • Up-sell rooms where possible according to established procedures to maximize revenues.
  • Assists with guest luggage to and from the room when needed.
  • Deliver packages (mail, faxes etc.) to guest room when needed.
  • Assists in calling and retrieving cabs for guests upon request.
  • Any other requests of duties from management.


  • Balance cash daily.
  • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.
  • Ensure all billing and paperwork is done in accordance with Accounting standards.
  • Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.

Cash Handling

  • Accept advance deposits for guests and posts the advance to guests’ accounts.
  • Makes change and balances the personal and/or individual floating bank.


  • Minimum of Hospitality, Retail or Services related industries experience preferred
  • Must be able to stand for periods of time (Up to 6 hours)
  • Efficient in Computer and Typing Skills.
  • Ability to lift 50lbs

Benefits : Medical, Dental, Vision and 401k Program (ref. 51931)

Apply Now

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