Host / Hostess -Nautilus by Arlo

SUMMARY DESCRIPTION:

The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’.  You are responsible for setting the tone!

 

SPECIFIC DUTIES

  • Responsible for welcoming and greeting all guests.
  • Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees.
  • Responsible for recognizing regular and VIP guests.
  • Use personality and hospitality skills to provide a seamless and memorable guest experience.
  • Dress professionally in clean and presentable attire, and never forgetting to wear a smile.
  • Check guests in.
  • Walk guests to tables and engage in conversation while doing so.
  • Pull out chairs and present menus individually.
  • Listen to guests’ complaints and work to diffuse any unhappy guest situations.  Utilize management to help.
  • Master the operations of the Open Table system.
  • Complete all opening and closing side work as assigned.
  • Interact with fellow employees and guests in a cheerful, professional manner.
  • Communicate with the Maitre’d any open tables, long waits, or guest issues.
  • Courteously handle and apologize for any tables waiting past their reservation time.
  • Welcome all guests with the same hospitality you would extend to guests in your home.
  • Responsible for wishing all guests a warm farewell.
  • Handle reservations.
  • Answer all phone calls with a warm, inviting & professional tone.
  • Cater to all guest needs & requests by communicating via email & telephone.
  • Confirm all reservations 1 day prior.
  • Communicate all Event Inquires to the Sales Team.
  • Forward all phone messages.
  • Handle all credit card authorizations for guests.
  • Acquire all credit card Information for Itemized receipts and credit card disputes.
  • Forward all lost and found inquires to management.
  • Maintain an efficient and accurate reservation system (OpenTable or any other system we may use).
  • Have a working understanding of all basic restaurant Information.
  • Understands complete floor plan & service flow of the restaurant.
  • Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d.
  • Keep reservations office clean and organized.
  • Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant.

 

REQUIREMENTS:

  • 1-2 years of similar experience

Knowledge:

  • Understanding of reservations system (Open Table)

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