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The Layman’s Version

This statement outlines Arlo’s commitment to the American Disabilities Act (ADA) and providing accessible features within our hotels and via our website and technology tools.

Please read the complete Accessibility Statement below.

Website Accessibility Statement

Arlo Hotels is committed to making our website’s content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 646.921.7313 or email our team at hello@arlohotels.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.  We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.  Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Property Accessibility Information

If you have difficulty using or accessing any element of this website or on any Arlo mobile app or tool, please feel free to call our properties:

  • Arlo Chicago: 312.346.1200
  • Arlo NoMad: 212.806.7000
  • Arlo Midtown: 212.343.700
  • Arlo SoHo: 212.342.7000
  • Arlo Williamsburg: 718.362.8100
  • Arlo Wynwood: 786.522.6600

We will work with you to provide the information, item, or transaction you seek through a communication method or that is accessible for you consistent with applicable law (for example, through telephone support).

ROOM ACCESSIBILITY INFORMATION 

  • Braille signage
  • Hearing impaired doorbell 
  • Rollin Shower 
  • Lowered sink 
  • Lowered bed 
  • Toilet and shower bars 
  • Modified lower closet 
  • Automatic shades 
  • Visual emergency lighting

HOTEL ACCESSIBILITY INFORMATION 

  • Accessible routes in all public spaces 
  • The fitness center has an accessible route to each piece of equipment 
  • Accessible elevators 
  • Accessible countertop at the reception desk 
  • Power-assisted doors 
  • Visual emergency lighting 
  • Braille signage

ROOM ACCESSIBILITY INFORMATION 

  • King, King Terrace, Two Double, King Suite and Arlo Suite
  • TV closed captioning available
  • Visual notification devices for door and phone available (upon request)
  • Removal of obvious obstacles
  • Bellman assistance available
  • Modified closet areas
  • Accessible height peep holes
  • Lever type door handles
  • Accessible light switches and power outlets

BATHROOM ACCESSIBILITY INFORMATION 

  • Roll in showers with bars for bath (if there is a tub), shower and toilet
  • Shower chairs available (upon request from Housekeeping)
  • Handheld shower wand
  • Wheelchair accessible vanities

HOTEL ACCESSIBILITY INFORMATION 

  • Accessible common areas
  • Accessible elevator
  • Visual emergency lighting
  • Braille signage (in some locations)

ROOM ACCESSIBILITY INFORMATION 

  • Accessible Twin Bunk, Accessible City Queen, Accessible Terrace Queen
  • TV closed captioning available 
  • Remote control shades
  • Visual notification devices for door and phone available (upon request)
  • Removal of obvious obstacles
  • Bellman assistance available
  • Audible alarms (upon request)
    Accessible height peep holes
  • Lever type door handles
  • Accessible light switches and power outlets 

BATHROOM ACCESSIBILITY INFORMATION 

  • Roll in showers with bars for bath (if there is a tub), shower and toilet
  • Shower chairs available (upon request from Housekeeping)
  • Handheld shower wand
  • Wheelchair accessible vanities 

HOTEL ACCESSIBILITY INFORMATION 

  • Accessible parking
  • Accessible common areas
  • Accessible elevator
  • Visual emergency lighting 
  • Audible emergency alarm system 

ROOM ACCESSIBILITY INFORMATION 

  • Bunk Room, Queen Courtyard, Queen City View, Two Twin Room, Two Twin Terrace and Suite.
  • TV closed captioning available
  • Removal of obvious obstacles
  • Bellman assistance available
  • Modified closet areas
  • Accessible height peep holes
  • Lever type door handles
  • Accessible light switches and power outlets 

BATHROOM ACCESSIBILITY INFORMATION 

  • Roll in showers with bars for bath (if there is a tub), shower and toilet
  • Shower chairs available (upon request from Housekeeping)
  • Handheld shower wand
  • Wheelchair accessible vanities 

HOTEL ACCESSIBILITY INFORMATION 

  • Accessible common areas
  • Accessible elevators
  • Visual emergency lighting
  • Accessible Front Desk 
  • Accessible Rooftop 
  • Accessible Restaurant 
  • Accessible Lobby Bar 

ROOM ACCESSIBILITY INFORMATION 

  • King, Balcony King, Two Doubles, Penthouse
  • TV closed captioning available
  • Removal of obvious obstacles
  • Bellman assistance available
  • Modified closet areas in ADA room types
  • Accessible height peep holes, wall hooks, and thermostats in ADA room types
  • Switch to control blinds in ADA room types

BATHROOM ACCESSIBILITY INFORMATION 

  • Roll in showers with bars, bathtubs with bars, toilets with bars
  • Handheld showerhead in ADA room types
  • Shower chairs/benches available upon request
  • Wheelchair accessible vanities 

HOTEL ACCESSIBILITY INFORMATION 

  • Accessible common areas
  • Accessible elevators
  • Visual emergency lighting
  • Accessible Front Desk 
  • Pool lift